Privacy policy
Last updated: 2026
Who we are
Northolt Removals is a Northolt-based international removals firm. We are the data controller for any personal information you give us through this site, by phone, by email, or in person.
What we collect
- Contact details — your name, phone, email — submitted via the quote form, contact form, by phone, or by email.
- Move details — pickup and drop-off addresses, approximate volume, dates.
- Payment details — taken securely at point of booking via our payment provider; we do not store full card numbers on our systems.
- Anonymised usage data via a single first-party cookie that remembers whether you have closed the cookie banner.
Why we collect it
To prepare your quote, plan your move, file customs paperwork on your behalf, contact you about your booking, and satisfy our regulatory obligations. Lawful basis: contract performance and, in some cases, legitimate interest.
Who we share it with
Only the third parties needed to run your move: HMRC for EORI/ToR1; the destination customs authority (douanes / dogane / aduanas / alfândegas); destination handling partners briefed on your specific job; the insurer for goods-in-transit cover. We do not sell your data, ever.
How long we keep it
Quote data is retained for two years from your last contact with us in case you return for a follow-up move. Move records — invoices, customs paperwork, insurance certificates — are retained for seven years to satisfy HMRC and BAR record-keeping requirements.
Your rights
You can request access to, correction of, or deletion of any personal data we hold about you. Contact us at hello@northoltremovals.co.uk and we will respond promptly.
Cookies
A single first-party cookie remembers whether you have dismissed the cookie banner. No tracking, no advertising profiling, no third-party analytics on this site.
Complaints
If you are unhappy with how we have handled your data, please get in touch. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.